A bespoke rug is one that is personalized for you with aspects of design, color, material, and size. To get a bespoke rug as per your desire, you can contact our customer service team. Provide your specifications, including size, colors, and materials. Our team will guide you through the process.

The lead time for custom rugs typically ranges from 6 to 12 weeks, depending on the complexity of the design, availability of materials, and weaving time. We will provide a more precise timeline when you place your order.

Yes, you can provide your design. Submit your artwork or design specifications, and our team will work with you to create a rug that meets your requirements.

We offer a variety of materials, including wool, silk, viscose, and bamboo silk. Techniques include hand-tufted and hand-knotted. Our experts can help you choose the best combination for your needs.

Yes, we can provide a small sample or swatch of your selected materials and colors at a nominal cost. This helps ensure that the final product meets your expectations.

Custom rugs are made to your specifications and, therefore, are non-refundable and non-returnable unless there is a manufacturing defect or error. Please review all details carefully before finalizing your order.

Rug quality can be assessed by considering factors such as the materials used (e.g., wool, silk, bamboo silk), the knot density (higher knots per square inch usually indicate higher quality), the craftsmanship (hand-knotted or hand-tufted), and the overall design and finish.

High-quality rugs are often made from natural wool, silk, or cotton fibers. Wool is durable and resilient, while silk offers a luxurious sheen and softness. Cotton is frequently used in the foundation of rugs and can add to the durability and feel.

Hand-knotted rugs are crafted by skilled artisans who tie individual knots, resulting in a durable and unique piece. Machine-made rugs are produced using automated looms, which are faster and often less expensive but may need more intricate detail and durability than hand-knotted rugs.

Regular vacuuming, rotating the rug to ensure even wear, and professional cleaning every 1-2 years can help maintain your rug's quality. Avoid direct sunlight and moisture to prevent fading and damage.

Yes, high-quality rugs are worth the investment as they are more durable, retain their beauty over time, and can add significant aesthetic and functional value to your space. They often especially appreciate hand-knotted and antique rugs.

Authentic handmade rugs typically have irregularities in the weave, a soft backing that shows the design's details, and variations in the fringe or edges. You can also check our certifications for authenticity. We've got certifications from Goodweave, Oeko Tex Standard 100, Intertek, and others.

Vacuuming the rug at least once a week to remove dust and debris is an excellent way to maintain regular cleaning. For deeper cleaning, use a vacuum with adjustable height and beater bars. Avoid using the beater bar for delicate rugs, and consider using a handheld vacuum or an upholstery attachment.

For spills, act quickly by blotting the area with a clean, dry cloth to absorb as much liquid as possible. Avoid rubbing the spill, as it can spread the stain. Use a mild detergent mixed with water to clean, and blot with a clean cloth. Always test the cleaning solution on a small, inconspicuous area first.

We suggest that rugs should be professionally cleaned to avoid damage. Never immerse hand-knotted or silk rugs in water.

Rotate your rug every 3-6 months to ensure even wear and fading. This is especially important for rugs in high-traffic areas or those exposed to direct sunlight.

To protect your rug from fading due to sunlight, use window treatments such as blinds or curtains to block direct sunlight. Additionally, you can apply UV-protective window films. Regularly rotating the rug can also help distribute any potential fading.

When storing a rug, clean it thoroughly and make sure it is scorched. Roll the carpet, rather than folding it, to prevent creases. Wrap it in a breathable fabric, such as cotton, and store it in a cool, dry place. Avoid using plastic wrapping, which can trap moisture and cause mildew.

Absolutely! Just make sure to use a vacuum without a beater bar to prevent damage to the fibers. Regular vacuuming helps remove dirt and debris, keeping your rug looking fresh and lasting longer.

Not always! Wool rugs come in various thicknesses and weaves. Flatweave rugs provide a firmer feel, making them ideal for high-traffic areas, while high-pile options offer a plush, cozy texture, perfect for living rooms and bedrooms.

While wool rugs provide some natural grip, it's best to use a rug pad underneath. This not only prevents slipping but also protects your floors and extends the life of your rug.

Yes! Wool rugs are highly durable and can withstand heavy foot traffic. Their resilient fibers ensure long-lasting beauty and performance, making them a great choice for busy spaces.

Wool rugs vary in price based on size, quality, and origin. They tend to be pricier than synthetic options, but their durability, elegance, and natural benefits make them a worthwhile investment for your home.

We offer professional rug repair services, including reweaving, patching, fringe repair, and color restoration. Contact our customer service team for an assessment and quote.

Yes, we provide specialized rug cleaning services tailored to your rug type. Our cleaning process includes dust removal, washing, and drying using methods that preserve the rug's quality and integrity.

Yes, we offer rug appraisal services. Our experts can assess the value of your rug based on its age, origin, condition, and market demand. This service is helpful for insurance purposes or for selling your rug.

We offer custom rug pads that can be cut to fit your specific rug dimensions. Rug pads help prevent slipping, provide additional cushioning, and extend the life of your rug.

Yes, we offer installation services for large rugs. Our professional team can assist with placing and securing your rug in its desired location, ensuring it is properly aligned and positioned.